23 €

Estimated Start of Service: TBD
Estimated Duration: mid-term (3-7 months)
Side list / Location: Düsseldorf, Eschborn, Berlin, Unterföhring

Service level: L2, 8 x FTE

Scope of work:
Hello,

We need an offer, or rates for 8 technicians, for this particular scope of work, and for the 4 following sites:

Sites: Düsseldorf, Eschborn, Berlin, Unterföhring
The technicians, we need for every site are:
1 Technician having Experience RAN—2G 4G and 5G
1 Technician having Core experience of 2G 4G and 5G of Ericson products
The following Ericsson Technologies and systems are in scope of requested services and need in-depth knowledge of Ericsson products:

Service Delivery requirement:

ITEM SUB CATEGORIES POINTERS
Service Management and Governance Requirements •Service Delivery
•Service Management
•Forecasts
•Governance
•Service improvement
•Staff Management • Outline required from service provider towards management, flexible service model and across multiple locations with NDAs in place w.r.t Ericsson
• Review and update service delivery description every fiscal year
• Share any accreditation details as per ISO9001/TMMi etc
• Initiate and provide accurate rolling forecasted demand with approach
Operational Requirements •Incident and problem management
•User and access Management
•Change Management
•Cyber security and data privacy
•Lab Automation • Maintain delivered lab build and reported issues
• Receive, analyze, and resolve escalated tickets from L1
• End to end change management and automation including proposals
• Security management as per VF policies including 2nd level security issues resolution
• User access and account management
Design and Build Not Applicable • Manage all types of requests for lab projects and shall design, build, and deliver environments as per customer requirements
• Automation knowledge on Ansible and Terraform is preferable
Design Consultancy Not Applicable • Potential design consultancy if needed to establish and deliver a lab build


Service Window: 08:00 – 17:00 (with one hour of break)
Language(s): German Language (C1 level of communication abilities), English Language (B2 level of communication abilities)
Price Table: