23 €

vier (4) Desk side Engineers und einem (1) Service Desk

wir haben eine neue Serviceanfrage für fünf Service Desk Stellen im Projekt Mindtree Nordex .

Hierfür sind wir auf der Suche nach vier (4) Desk side Engineers und einem (1) Service Desk, die diesen Stellen am Standorte Hamburg und Rostock besetzen könnten.





Estimated Start of Service: ASAP

Estimated Duration: long-term (8-12+ months)

Side list / Location: Hamburg, Rostock



Service level: L1 technician support / Service Desk



Scope of work:

Hello, we are searching for desk side support in 2 sites around Germany, for this particular project.

We need 4 desk side engineers and one Service Desk. Analytically, these are the sites and the people, who are needed in each one of them:



Country City Address Required Head Count

Germany Hamburg Langenhorner Chaussee 600 3 engineers (1 Service Desk and 2 desk side engineers)

Germany Rostock Erich-Schlesinger-Straße 50 2 (2 desk side engineers)



a) Deskside Support- C1 level German language proficiency:

1. Incident and Service Request management. The role demands excellent communication skills, oral and written, good customer handling skills and e excellent collaboration skills.

2. Ideal candidate must be an experienced professional from same or similar field.

3. He She must possess good knowledge on Windows, Active Directory, O365, and VPN.

4. The person will contribute towards achieving project deliverables (SLAs KPIs Improvements etc.).

5. Strong knowledge on Azure Cloud, Networking, MDM, IT Asset Management and Lifecycle

6. The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails.

7. Collaborate with L3 and other resolver teams in English.

8. Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures

9. Diagnose and quickly resolve a wide range of Windows applications issues

10. Good troubleshooting knowledge on internet and VPN issues

11. When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System

12. Install, upgrade, support and troubleshoot for printers & related computer hardware.

13. Knowledge of Citrix and VPN

14. Customize & configure desktop hardware to meet specifications and business standards

15. Email account administration, i.e., account creation and management and distribution lists on Office 365 User account administration, i.e., account creation and management and password resets on Active Directory

16. Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries

17. Take ownership and responsibility of queries, issues and problems.





b) L1 Service Desk Support- C1 level German language proficiency:

1. Handling all the inbound calls, chat, and emails in service desk

2. Handling Basic L1 queries from end users

3. Ability to understand end user queries and ability to resolve at 1st contact

4. Hands on using any ticketing tool and should be able to understand Service Request and Incident.

5. Ability to re-act on Priority tickets.

6. Ability to take end-to-end ownership.

7. Diagnose and quickly resolve a wide range of Windows applications issues

8. Good troubleshooting knowledge on internet and VPN issues

9. Troubleshooting and Installation of application from Company Portal/SCCM/Software center

10. Good knowledge on Cloud, O365, Outlook, MS Teams

11. When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System

12. Install, upgrade, support and troubleshoot for printers & related computer hardware.

13. Work collaboratively with other resolver groups to reduce TAT

14. Knowledge of Citrix and VPN

15. Customize & configure desktop hardware to meet specifications and business standards

16. Email account administration, i.e., account creation and management and distribution lists on Office 365

17. User account administration, i.e., account creation and mgmt. in Active Directory

18. Azure Fundamentals – Resource can be trained too.

19. Understanding of SLA’s



Service Window: 08:00 – 17:00

Language(s):
German: C1 level of communication (Proficiency in German), English: B2 level of communication (Lower in English). 22 a 23 € l heure